Position Overview & Specifications
We are hiring for Desktop/EUC/Contact Center / End user Computing - Product Manager - Senior
Location : Remote and 2 days in London, Milton Keynes, or East Kilbride office
- Managing the day-to-day operation of the Desktop Product Team, leading
- programme management activities and meeting agreed SLAs/OLAs and
- the necessary business and IT Service Management processes.
- Mangaing & Directing Desktop Product Team on which tools or methods to use at
- each stage of the product lifecycle to meet the needs of the end users
- across multiple channels and providing insight on how user needs may
- change overtime.
- Anticipating problems and implementing mitigations to defend against
- them, articulating problems and helping the Product Team to resolve the
- problems
- Monitoring and reporting on the development and maintenance of
- products, operational risks and issues, escalating up to the Desktop
- Product Owner as needed.
- Managing the quality of Desktop products, including continuous service
- improvement, ensuring that they meet the needs and expectations of the
- wider business
- Maintaining the road-map for Desktop products, ensuring alignment to the
- Desktop Product Owner s portfolio level road-map and the needs of the
- business
- Ensuring alignment to ITSM policies and processes, escalating to the
- appropriate ITSM contacts as needed
Key Skills : MANAGER - Desktop/EUC/Contact Center / End user Computing
Job Type: Full-time
Salary: £600.00-£650.00 per day
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- MANAGER - Desktop/EUC/Contact Center / End user Computing: 3 years (preferred)
Licence/Certification:
- SC CLEARED (required)
Work Location: One location
Reference ID: MANAGER - Desktop/EUC/Contact Center / End user Computing