Position Overview & Specifications

Games Master - Job Description

Calling all people who enjoy gaming? If you have a passion for retail as well as the exciting world of Gaming and Virtual reality – this opportunity may be for you. If you want to take the role of a “Games master” in a brand new retail experience concept within Manchester airport - then apply today!

A brand new experiential concept is due to open at Manchester Airport and we are seeking to appoint a manager to open and operate this exciting store experience. We want to offer an amazing experience to airport passengers looking for something new and different to do when they are awaiting to depart. You will be responsible for a number of duties to create a welcoming experience for your team and those choosing to take part.

What you will be doing:

Manage, lead, coach and motivate your team to provide best in class service introducing and servicing the virtual reality experience
Deliver an encouraging and positive introduction to the virtual reality games on offer and introducing the “escape room” type concepts
Commercial networking with airport retail teams
Ensure compliance with company and airport processes and regulations
Follow company processes for reporting sales and services
Ensure all team members demonstrate appropriate behaviour and attitude
Identify and carry out any required training and development.
Lead by example, inspiring and motivating the team to achieve positive results
Plan rotas in advance. Ensure colleagues are available to meet the business needs
To carry out any duties as required by the Regional Manager and Directors to support the success of the business
Go the “extra mile” to exceed KPI's
Operate cash registers and close daily revenues
Maintain a clean environment in the store

What you need for this position:

Previous retail or service experience
Strong interest in gaming, virtual reality games and “escape room” concept games
Genuine passion for customer service and helping people
Live within a reasonable distance of the Airport
Proven experience in a customer service/sales role
Experience in handling cash register and end of day procedures
'Tech-savvy' with knowledge of computer systems
Able to balance a customer-oriented and a results-driven approach
Professionalism and outgoing personality
Excellent communication and interpersonal skills
Outstanding organisational and multi-tasking abilities
Ability to manage a team

What we offer our employees:

· Excellent pay and benefits available

Job Type: Full-time

Salary: £32,000.00 per year

Benefits: