Position Overview & Specifications

This is an exciting opportunity for an individual who enjoys the challenge of working in a fast paced environment, who takes pride in what they do and will take ownership of delivering a fast, efficient service.

For this role you will need to have excellent data input skills, a good telephone manner, be organised and above all, show flexibility and team work skills. You will need a high level of concentration and will be responsible for providing an efficient and accurate service within the office.

The Role and Responsibilities:

· Reporting initially into the Order Entry Team Leader and then to the Customer Services Manager.

· You must have accurate and efficient data input with excellent attention to detail

· You must have fast and highly accurate keyboard skills

· You will be happy to carry out repetitive work at a fast pace

· You will need excellent communication skills

· You must be able to work on your own initiative and as part of a small team

· You should be self-motivated

· You will have the ability to work well under pressure and to high standard.

· To promote harmonious and effective working relationships both internally and externally, ensuring excellent customer service through a combination of communication team work, motivation and leadership.

Requirements:

Prior experience in customer service, front desk representative, or relevant position.
Must know how to use office machinery like a printer, faxing machine, etc.
Basic computer knowledge (MS Office)
Excellent communication, written and people skills.
Good multitasking, time management and organisational skills.
Problem-solving ability with analytical skill.
Customer oriented and professional attitude.
Proven experience within a fast paced environment
Ability to remain calm when working under pressure in a busy and sometimes hectic environment
You should be enthusiastic with a positive attitude

Working:

· 45 hours per week, on a rotated shifts, 5 days out of 7 (to include weekends)

· 9 hours per day between 08:00 – 20:00, pattern decided by line manager

· Salary: £ 24,944

· Payment every 4 weeks

Benefits:

· 20 days holiday per annum (plus Bank Holidays)

· A contributory pension scheme

· Initial training and on-going development from an experienced team member

· Onsite parking available

Due to the location of the site own transport would be required.

We are looking forward to meeting you and have you on our team!