Position Overview & Specifications
Franklins Solicitors LLP is one of the foremost solicitors in the Midlands and has achieved accreditations ISO 9001:2015 and The Law Society quality accreditation, Lexcel. Established in 1982, the Firm has offices in Central Milton Keynes and Northampton and employs over 100 staff offering a wealth of expertise.
Due to growth within the business, we have an exciting opportunity for a receptionist to join our on a permanent basis, at our Northampton office.
The Role
The LLP would be interested in hearing from applicants who have experience working as either a receptionist or within a customer service focused role. The ideal candidate would be able to demonstrate their organisational skills and work well under pressure in a team environment, whilst providing a high level of client experience.
Key Responsibilities
- Answer the telephone and directing calls.
- Take clear details and email messages to the relevant teams or department.
- Provide relevant information to the caller
- Greet Clients and visitors entering the LLP, offering drinks, advise relevant staff members of arrival.
- Schedule appointments as requested and maintain diary entries for all meeting rooms.
- Tidy and maintain reception areas.
- Organise catering for meetings if required.
- Receive documentation from clients, log and ensure signed by relevant staff member on collection.
Required Skills and Experience:
- Friendly and enthusiastic
- Excellent verbal and written communication skills.
- Excellent telephone manner
- Professional personal presentation.
- Customer Service orientation client focused
- Information management
- High level of organisational planning.
- Be reliable and adaptable to meet the needs of a busy department
What you get in return
- 25 days holiday (in addition to statutory days) & Birthday day off
- Social Events throughout the year
- Death in Service - 4x your annual salary
- 24-hour employee assistance programme
- Employee & Friends/Family Discount
Job Types: Full-time, Permanent
Salary: £17,000.00-£20,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Referral programme
- Transport links
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Northampton, Northamptonshire: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you or will you require sponsorship ?
Work authorisation:
- United Kingdom (preferred)
Work Location: In person