Position Overview & Specifications
Customer Engagement Agent
Trainee Customer Technology Support – Golf Industry
Circa £22,000 plus bonus and benefits
Foresight Sports Europe is the exclusive distributor and support centre for the golf industry’s leading trade and consumer technologies across the UK, Europe, Middle East, and Africa. Our Foresight Sports products range from the GC3, GCQuad and GCHawk Launch Monitors through to full immersion indoor golf simulators, coaching and fitting studios, and driving range solutions. We are seeking an entry level Customer Agent who is passionate, driven, customer focussed and organised. We will provide training and support and you will be based out of our head office on the outskirts of Guildford, Surrey.
Role and Responsibilities
· Support ticket creation from all telephone calls into the support department.
· Support ticket updating from all emails sent into the support department (communication via phone to establish all relevant information).
· Support ticket creation from webchat facility.
· Support ticket follow up (communication via phone) from Auto-Bot (Webchat) facility.
· Support Ticket creation/update via TEAMs
· Administration of SPAM tickets from within support ticket system.
· Administration of loan fleet whilst with customers (communication via phone for arrival/collection).
· Responsible for daily check of any software/hardware updates across the Foresight range, communicating to the team, business, and VIP customers.
· Assist with the maintenance of our Simulation/Demo environment.
· Support for Support;
o Hardware: Loan Agreement documentation (prepare & send to/contact customer)
o Hardware: Follow up call to customers who haven’t responded to repair approval
o Business: Contact customers for FSX details (assist creating accounts if required)
· Support for post installation support including proactive customer engagement and offer of survey.
· Responsible for communicating required changes to “Canned Responses” to appropriate team member – eventually taking responsibility for the updates.
Key Attributes
· Passionate about golf and/or sport.
· Organised and efficient.
· Target driven.
· Passionate to deliver outstanding customer service.
· Strong telephone manner.
Job Type: Full-time
Salary: £21,000.00-£23,000.00 per year
Benefits:
- Company pension
- Life insurance
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person