Position Overview & Specifications

Job Description

Job Title Call Centre Agent

Salary To be confirmed

Location Home-working

Department Sales Team

Reporting Manager Reservation Manager

PURPOSE OF ROLE / RESPONSIBILITES

A key contributor within the Sales team. A customer-focused, efficient and pro-active Call

Centre Agent is being sought to support our trade (travel agent) partners

Established in 2007, Flexible Autos is a global brand working with many key travel companies, OTA’s and independent travel agencies across the
UK and Ireland.

We currently have a part time homeworking position available to support our Call Centre in Hoddeson, Hertfordshire

To be considered for this role you will need to have:

excellent customer care skills
a clear and friendly telephone voice
good computer skills
excellent communication skills
good teamwork skills and the ability to work unsupervised
the ability to work quickly and under pressure
a professional attitude when dealing with customers.

For this position you will be required to work shifts, weekends and including some bank holidays.

The key person must be able to deliver outstanding and enthusiastic support and be able to demonstrate experience of outbound telesales. The role will involve the following responsibilities:

To answer the Reservations telephone & action agent queries accordingly.
To make new live bookings in our system
To add, amend, & edit booking details in our system.
To show a willingness to learn about our product in detail
To offer ‘out of the box ‘ solutions for queries and be prepared to go the extra mile to help our customers
Available to work on a Saturday / bank holiday on a rota basis

EDUCATIONAL QUALIFICATIONS

Essential