Position Overview & Specifications

Company Description

ABOUT CRUISE

Cruise is recognised as one of the UK's leading luxury retailers with a fantastic reputation for iconic international designer collections, directional street-led fashions and premium denim brands. Our stores are contemporary style galleries, offering the season's most coveted products for men, women and children.

Cruise Personal Shopping is looking for an ambitious individual with an obsession for fashion, social media and content creation. The Stylist team is at the core of our Style and Collect business and the candidate will use strong customer service and commercial skills to drive customer loyalty and spend.

Job Description

Responsibilities:

Conduct styling appointments via Style and Collect service (store walk-ins and pre-booked online)
Meet and greet all customers, introduce Stylist service when based on the shop floor
Create and maintain customer profiles
Provide coverage to extended personal shopping department during absences
Monitor correspondence and ensure prompt response to all enquiries
Contribute and assist in Personal Shopping / Marketing / PR & Talent events as required
Ensure timely outreach to new clients
Work alongside internal departments to feedback client spending trends
Act at all times as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally
KPIs will include content creation and client engagement

Qualifications

Fashion degree or a previous role in luxury consumer retail sector ideally in customer-facing role is a plus
Social media savvy and first-hand experience of different social channels
Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation and interpersonal skills.
Strong work ethic and natural ability to think outside box and problem solve to strict deadlines
An eye for detail and outstanding organisational skills are essential
Hyper-interest in global fashion trends and the luxury market
Proficient in MS office, including, Word, Excel, CRM & Clienteling system

Additional Information

You will benefit from: