Position Overview & Specifications
Operations Planning Coordinator
Location: Ayr
Contract: Full Time 37.5 hours Permanent (M-F 1 Saturday in 6)
Salary: £20,600 - £22,063 p/a
Everest is a leader in the Home Improvements sector, and we have an exciting opportunity available for a Operations Planning Coordinator to be based from Ayr.
Our values are Innovation, Communication, Ownership and Networking. We are looking for people who share our passions and want to be part of our continued success.
As the Operations Planning Coordinator, you will be working to deliver amazing customer service and support in our Operations business area.
This is a full-time, permanent, position working on a flexible rota basis covering Monday to Friday, with one Saturday in six.
What the Operations Planning Coordinator role involves:
Scheduling and coordination of field staff appointments within our customers homes
- Supporting customers at all stages of their home improvements, being their main point of contact and keeping them updated of any appointments and progress of their order.
- Managing field staff diaries, booking appointments efficiently and effectively.
- Delivering exceptional standards of customer service consistent with our brand.
- Co-ordinating all internal and external resources to achieve successful completion by identifying challenges and suggesting solutions.
What we are looking for:
- Co-ordination, Scheduling, or Planning experience, which could have been gained from a range of different sectors including hospitality, retail, utilities, construction or similar.
- Someone who always puts the customer first
- Excellent communication skills, both written and verbal.
- A team player who also can use their initiative and manage own workload.
- Effectively work under pressure and achieve results.
- Be a problem solver, taking quick and effective decisions.
- Great multi-tasking ability, to manage multiple diaries and meet customer needs.
What we can offer:
- 25 days A/L plus BHL
- Fantastic training programme.
- Potential career development opportunities.
- Flexibility to work from home for some of the week
- Friendly and supportive team
- Employer Assistance Programme
- Staff discounts available
If you are interested in working with us as a Operations Planning Coordinator, apply now.
We are an equal opportunities business and do not discriminate on the grounds of Protected Characteristics as defined under the Equality Act and other relevant UK legislation.