Position Overview & Specifications
You will be the first point of contact for all domestic queries, responding to and delivering a customer experience that is second to none across either our Power NI or Energia retail brands. Working alongside some of the industry’s best customer service advisors, you will contribute towards achieving business performance targets ensuring the Power NI/Energia brands continue to grow.
The ideal candidate will be empathetic, caring, highly motivated, disciplined, and reliable with a focus on providing an amazing customer experience driven through natural conversations to achieve high customer satisfaction.
Our customers would agree and scored us 86% in satisfaction surveys based on last years performance.
Why choose Energia Group?
- 86% of employees would recommend Energia Group to friends and family as a great place to work!
- You will be joining a team where our company values of Trustworthy, Dynamic, Resourceful and Community Focussed are at the heart of all our efforts
- You will have a variety of development opportunities available including internal L&D courses, mentoring, external networking, year round learning and support for professional subscriptions
- We also offer an annual Bonus of up to 10%, wellbeing programme including a counselling service, sports and social clubs, subsidised gym membership, generous holiday allowance with opportunity to buy more and Health Cash Plans.
- You will have the opportunity to work in a hybrid approach (2 days from the office and 3 days from home), collaborate regularly with your peers while having a balance between your home and work life.
What you'll need
- 6 months customer service experience.
- Excellent numerical, spoken, and written communication skills with the ability to listen effectively.
- Computer savvy with a good working knowledge of Microsoft Office.
- A suitable, dedicated place to work at home (private and you won't get interrupted), with natural light, desk, chair, and an excellent broadband connection.
Does energy move you?
If so, see how you can be a part of the energy transition.
Take a look at our Energy Moves Us video which is a great insight into our organisation as an employer and to learn a little bit more about the people behind our business;
Energy Moves Us Video
You are advised to submit your application as soon as possible as we reserve the right to close posts at any time, once we have received sufficient applications. We reserve the right to enhance criteria to facilitate shortlisting.