Position Overview & Specifications
Customer Service / Booker
Ecomaster household named companies nationwide, we are passionate in our delivery, to ensure that our clients/customers are supported in the best possible way.
Our offices are conveniently located in an attractive location between Sutton Coldfield and Tamworth, and you will be working 9am to 5pm Monday to Friday with a great friendly team.
Your role will include the following: -
Key accountabilities:
Answering incoming calls in a professional manner adhering to company guidelines
- Making outbound calls to book appointments on behalf of the Retailer for our Technician to visit customers to repair issues with their furniture
- Accurate data input into company’s in-house system/portal
- Resolve customer enquiries effectively, escalate complaints and issues to the Team Manager
- Working through call lists assigned in age order.
- Answering technician’s mobiles and deal with queries relating to calls
- Work to achieve the departments targets by providing an outstanding service to our customers/clients
- Ensure all team SLAs are met within the required timeframe
Skills, knowledge, and experience
- Excellent Customer Services skills
- Be computer literate and easily navigate between different screens and systems
- High degree of accuracy with a commitment to high standards
- Ability to work on own initiative and to multi-task effectively
- Flexible working approach
- Excellent communication skills
- A genuine interest in helping customers
Job Types: Full-time, Permanent
Salary: £18,525.00 per year
Schedule:
- Monday to Friday
COVID-19 considerations:
We are meticulously following government rules and guidelines to ensure all staff and customers remain protected at all times
Work Location: One location
Reference ID: JTcsb241221