Position Overview & Specifications
We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and delivering easier journeys every day. With over 2,300 employees, our people are the reason we are so successful, and our Customer Service team make a crucial contribution to this. Six times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.
We have an exciting opportunity to join #TeamEMR as a Customer Welcome Host based at our Northants stations, which include Kettering, Wellingborough and Corby.
This is a part time role working 22.5 hours a week. You will work around a 8 person roster, covering mornings, evenings and weekends.
Customer Welcome Hosts can often be the first point of contact for customers and provide them with help and information. In this role you will be the face of EMR at the station and we are looking for candidates with positive energy, a can-do attitude and a strong work ethic to join our fantastic team in Northants!
What will your duties as a Customer Welcome Host include?
- Greeting customers at the gatelines and directing them to where they're going
- Checking customer train tickets as they pass through the gate
- Delivering outstanding levels of service to our customers at all times
- Providing customers with advice and guidance as necessary
- Supporting on the platform when required to assist passengers
As a Customer Welcome Host, you will be required to work shifts, including some evenings and weekends. Offers made to successful candidates are also subject to satisfactory completion of a medical assessment, including drugs and alcohol screening.
As well as a competitive salary, we’ll also offer you:
- Defined benefit Pension scheme
- Free standard leisure travel on the EMR network and Train Operating Companies under Abellio & LNER
- Friends and Family discounted tickets on the EMR network
- 75% discount on national leisure travel (inc partner and dependants)
- Up to 32 days annual per year
- …and many more!
Previous experience within a customer facing role would be advantageous but is not essential. We are looking for hard working and customer focused people to join our team. Training will be provided to the successful candidates.