Position Overview & Specifications
We are looking for a full time Reservations Agent to join our team at Doubletree by Hilton London Elstree. Ideally, you’ll have an excellent telephone manner, the ability to multitask and prioritise key tasks, a great eye for detail, the ability to use your initiative. Your main responsibilities would include: Establish guest reservations by obtaining guest requirements, information, and proof of payment; maintaining reservations system and database. * Answering the telephone and assist guests with making their bookings. * Taking meeting room bookings. * Completing daily detailed reservations checks and actioning guest’s requests. * Producing detailed accurate functions sheets for meetings and group bookings * Taking group enquires / making group bookings * Inputting rooming lists. You will deliver excellent customer service to ensure guest satisfaction. Experience in a similar role is essential.
Job Type: Full-time
Salary: From £12.22 per hour
Benefits:
- Company pension
- Employee discount
- Flexitime
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
COVID-19 considerations:
All staff and customers are required to use a mask and use the hand sanitiser stations throughout the building and follow the social distancing guidelines and one way system in place within the building.
Work Location: In person
Reference ID: HIE RSA