Position Overview & Specifications

We are looking for someone to join our friendly team who is passionate about preparing delicious food and delivering great customer service.

Key areas of responsibility:

The role includes:

Demonstrating the highest standards of customer welcome and care when assisting customers and delivering orders to tables.
Giving advice, guidance and recommendations on products and menu selection to customers to ensure a positive experience and repeat business.
Ensuring adequate stock levels of supplies and consumables for café area, managing orders and stock rotation.
Managing queues and meeting customer expectations, upsell to maximise profit.
Service of hot and cold beverages, cakes and other food items.
Keeping the areas tidy and clean including table clearing, removing dirties and waste.
Handling customer complaints in the first instance and reporting feedback to the Managers.
Working within established guidelines and operating procedures.
Responsible for security (product and cash), taking payments accurately and be vigilant for shoplifters and fraudulent credit cards etc.
Keeping up to date with special promotions and creating displays.
Ensuring compliance with all legislation, H&S and food hygiene.
Must be able to work Saturdays

The personal skills that is required for the job:

Having a friendly and engaging personality, a good communicator, able to work under pressure.
Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service.