Position Overview & Specifications
Claims Handler (Escape of Water) – Stoke/Hybrid
37.5 hours (5 days per week)
Rotating shifts between 8am-8pm (Monday-Friday) and 9am-1pm (Saturdays)
Late shifts 1 in every 5-9 weeks
Davies are looking to recruit an experienced Claims Handler who is looking for that next step within their career! This role comes with great exposure into the world of insurance including property adjusting.
You will be joining the Property Claims team in our Stoke-on-Trent office managing your own caseload of property insurance claims specific to escape of water.
Duties & Responsibilities:
Communicating professionally with a variety of people including customers, insurers, suppliers and colleagues around the country
Adapting to a new style of working with video calls, scope building and direct contact with policy holders via "live chat"
Composing professional and informative letters and other written correspondence
Ensuring compliance with our contractual and regulatory requirements
Reviewing data to set up new claims, appointing contractors and updating claims on internal systems
Reviewing insurance policy wordings to establish if a claim is covered
Managing and reviewing diaries in a timely manner
Issuing payments to policyholders and suppliers for settlements
Contributing to a happy team working environment
Skills & Experience:
High-level of experience in Escape of Water Claims
A professional and adaptable communication style – both written and verbal
Efficient administrative skills
Strong numeracy, literacy, and IT skills
A proactive attitude, and an enthusiastic approach
What we offer:
Pension - matched contribution up to 5%
Life Assurance (2 x basic salary)
Free Headspace membership
Eye Test Vouchers
Development, training and professional qualifications
Access to Employee Assistance Programme
Access to training and professional qualifications
Free Parking
Bus Pass Discounts