Position Overview & Specifications

We are looking for an admin assistant who can work approximately 20-25hours per week. This would include one Saturday in every three weeks.

Answer customer queries via telephone or email promptly in a professional manner
Accurately record and log all interaction with customers and update account information as and when necessary and able to retrieve this information to create reports for management
Work with management to maintain and promote best practice for effective communication with customers
Update customers to address issues such as returns, wrong or delayed delivery to inform customers
Reconciling payments
Using bespoke software
Good working knowledge of Microsoft Office
Recording and processing orders
Onboarding new customer accounts
Credit control
Working on Saturdays on a periodic basis

The successful candidate will need to possess the following skills:

- Excellent communication skills both verbal/non verbal and listening

- Working to a high standard of accuracy

- Being able to work on own initiative and as part of a team

- Flexibility in working hours/days is essential

- Can-do attitude and ability to work in a busy fast-paced environment

- Problem solving

- Attention to detail

Job Type: Part-time
Part-time hours: 18 per week

Salary: From £9,828.00 per year

Schedule: