Position Overview & Specifications
CXC EMEA is delighted to be working in partnership with The Auto Group searching for a Customer Service Advisor.
Who are The Auto Group?
The Auto Group is one of the fastest growing warranty providers in the UK; created by professionals who have become frustrated with the lack of transparency and customer service offered by many warranty providers today. Our mission has been to create a brand known for the best range of products available today and combine them with a 1st class support, that gets our customers back on the road quickly, with as little inconvenience and stress as possible.
What you will do!
· Provide outstanding customer service, understanding customer needs and gaining loyalty.
· Be an ambassador for our amazing brand and the values it represents
· Be a committed team member, act with integrity and be accountable for your work
· Have a positive mental attitude, be agile, proactive and reactive in a fast-paced environment
· Follow company policies and procedures and ensure excellent standards are always maintained
· Help maintain our in-house database
· Process customers claims in line with the company’s ethos.
You’ll definitely
· Have experience of working in a customer service environment
· Have a desire to learn and develop yourself as we have a lot of fabulous training opportunities
· Be a confident communicator and have a passion for helping people
· Have a desire to succeed and contribute within a team environment
· Above everything else, you`ll live the Autogroup value and be ready for some serious fun!
You might even
· Have experience of working in motor industry customer service role
· Know a thing or two about putting the customer first
What’s in it for you?
· Chance to be part of the successful brand
· A competitive salary + bonus
· 21 days holiday (plus bank holidays and your birthday)
· Company pension scheme
· Fantastic development opportunities
· Chance to be part of a fun vibrant team
Job Type: Full-time
Salary: £24,000.00 per year
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
Application question(s):
- Do you have experience with dealing with difficult customers?
Experience:
- Customer service: 4 years (preferred)
Work Location: In person