Front Office Team Member

The Opportunity

An exciting opportunity has arisen for a front office superstar to join this hotel, creating memorable experiences, and maintaining high levels of service at all times.

You will be a positive and engaging professional with a passion for making guests smile and will receive guests in a professional and friendly manner, handling all customer check-ins’ or inquiries.

As the front-facing member of the team, you will ensure you are always presentable engaging in positive communication with the team and department, always acting as a professional, and delivering consistently exceptional service to all guests.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
• Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
• Refer a friend scheme from £500 to £1000 per referral.
• Hospital Plan.
• Online Health Portal.
• Eye Care.
• Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Pension Scheme.
• Free meals on duty.
• Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.

Ideal Candidate

• You will be a passionate and engaging individual.
• Highly motivated and pro-active; acting with professionalism and positivity in all interactions.
• Strong organisation and planning skills and the ability to prioritise appropriately.
• Excellent IT skills (MS Office, Financial systems) and numeracy
• Experienced in hospitality software such as Opera, Brilliant etc would be desirable but full training will be given.
• Excellent oral and written communication skills
• Ability to work under pressure.
• Ability to work alone and unsupervised.

Hotel

Crowne Plaza Birmingham NEC is a 242-bedroom property placed in a fantastic location, close to Genting Arena, NEC, and Birmingham International Airport. Set in landscaped grounds overlooking Pentigo Lake, the hotel is just a 5-minute drive from the airport and rail station, 10 miles from Birmingham City Centre. The hotel offers great dining choices including lakeside Eleven Bar & Grill and the Lobbyist Lounge Bar serving delicious meals and Starbucks Coffee. The hotel also offers an extensive 10 meeting rooms and a fitness centre.

About us

We have 46 hotels in our growing UK portfolio, international brands Crowne Plaza, Holiday Inn, and Best Western under our belt and all in some fantastic locations, it’s no surprise that LGH Hotels Management is the place to be.