Position Overview & Specifications
Organisation Overview:
Crossflight Ltd is the UK’s leading independent International and UK express courier. We offer worldwide solutions in courier, freight, mail and logistics.
Job Description Overview:
This is a unique and fantastic opportunity to join our company, where after your initial 2 months' training at our Crossflight Colnbrook HQ, you will be working off site and based at Pinewood Studios Slough, working with our client who are an Entertainment Logistics company.
This is a position suited to someone who is looking for an opportunity to learn about the Logistics industry and to start and develop a career in a very challenging but exciting division of our business.
Even though you be working offsite, you will be an employee of Crossflight and therefore representing our company and delivering the Customer Services skills our company’s foundation is based on.
The Client Services Department plays a key part in Crossflight as they manage all of our account’s requirements on a daily basis.
General Customer Services duties including:
· Raising Booking Files and providing quotes
· Monitoring and Reviewing PODs (proof of deliveries)
· Dealing with calls and enquiries quickly, courteously and efficiently at all times.
· Resolving customer queries or directing them to the relevant department effectively
- Highly organised (E)
- Able to take instructions (E)
- Manage and exceed customer expectations (E)
- Able to give professional and clear communication to clients and suppliers (E)
- Excellent command / highly proficient in spoken and written English
- Act on your own initiative without constant supervision (E)
- Be proactive (E)
- Data entry skills (E)
- Basic skills in Excel/PowerPoint (E)
Job Types: Full-time, Permanent
Salary: £21,000.00-£22,000.00 per year
Benefits:
- Company pension
- Referral programme
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
All employees and visitors are asked to wear a face mask. Additional cleaning and social distancing in place.
Ability to commute/relocate:
- Iver SL0 0NH: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Will you be able to reliably commute to Colnbrook SL3 0BQ for the initial two months' training period?
Experience:
- Customer Service: 1 year (preferred)
Work Location: In person