Position Overview & Specifications
We have a fantastic opportunity for a driven and customer focused Key Account Executive to join our growing B2B sales team. In this key role, you’ll take responsibility for supporting key customer relationships including the creation and management of annual plans and building the business for long term mutual benefit. This role would suit someone with proven experience in a National, Key or Major Accounts role (ideally within FMCG environment) who is looking to join a growing business and work on some significant household name accounts.
A bit about us...
Here at Costa Coffee, our vision is to inspire the world to love great coffee. We’re all about passion, energy and teamwork to serve uplifting moments to coffee fans globally. From our humble beginnings in 1971, we’re now the UK’s most loved coffee Brand. With the help of our Partners and the Coca Cola system our growth ambitions have no limits. Along with our much loved Stores, we now have propositions spanning Ready-to-Drink, Costa Express, FMCG and our leading B2B networks. Costa are pioneering the future of the coffee industry.
A bit about the role...
Reporting into the Senior Account Manager, you will manage day to day customer tasks and drive the account KPI’s to increase sales/profit. You’ll work with stakeholders across the business as well as your external customers and provide support to the Senior Account Manager with reporting, data analysis, business reviews and various adhoc projects. Key responsibilities will include (but not limited to)
We want all of our Team Members to thrive and to grow here at Costa, this is why our values are so important to us, Passion, Courage, Trust, Warmth. Along with an ability to work with diverse teams we would look for you to bring the following to this role:
Costa are on a growth journey like no other, more countries, more propositions, more opportunities for you to develop your career and work with some great teams. In addition, you’ll benefit from
Costa is made up of true experts, masters of their craft stretching their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa’s much-loved warmth and passion.
A bit about us...
Here at Costa Coffee, our vision is to inspire the world to love great coffee. We’re all about passion, energy and teamwork to serve uplifting moments to coffee fans globally. From our humble beginnings in 1971, we’re now the UK’s most loved coffee Brand. With the help of our Partners and the Coca Cola system our growth ambitions have no limits. Along with our much loved Stores, we now have propositions spanning Ready-to-Drink, Costa Express, FMCG and our leading B2B networks. Costa are pioneering the future of the coffee industry.
A bit about the role...
Reporting into the Senior Account Manager, you will manage day to day customer tasks and drive the account KPI’s to increase sales/profit. You’ll work with stakeholders across the business as well as your external customers and provide support to the Senior Account Manager with reporting, data analysis, business reviews and various adhoc projects. Key responsibilities will include (but not limited to)
- Develop and maintain customer relationships and grow network of relationships across business
- Accountable for the commercial performance of Costa B2B through all customer channels where appropriate by customer
- Support the new and existing contract negotiation and process
- Provide accurate forecasting of monthly sales performance and installs
- Develop and implement specific customer strategies and joint business plans that are relevant to consumer and customer needs to deliver P&L –5 year outlook
- Ability to interpret and report on insights from various data sources to identify and predict future trends
- Facilitate monthly and quarterly reviews with key stakeholders internal and external with remedial plans to identify course of action
We want all of our Team Members to thrive and to grow here at Costa, this is why our values are so important to us, Passion, Courage, Trust, Warmth. Along with an ability to work with diverse teams we would look for you to bring the following to this role:
- Sales experience within in a fast-paced commercial environment within a national, key account or regional account executive role
- Proven track record gained ideally within grocery, convenience and/or forecourt channels
- A good understanding of Self-Serve Coffee environment
- Ability to achieve sales and performance targets
- Excellent communication skills, both written and verbal
- Passion for and flair for working with data and competent user of Excel
- Team player
Costa are on a growth journey like no other, more countries, more propositions, more opportunities for you to develop your career and work with some great teams. In addition, you’ll benefit from
- BUPA Healthcare
- Costa Pension Scheme
- Bonus Scheme
- 25% staff discount, including endless free coffee onsite at support office
- 25 days Holidays
Costa is made up of true experts, masters of their craft stretching their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa’s much-loved warmth and passion.