Position Overview & Specifications

Graduate Customer Success Executive

Head Office in Coventry with Hybrid options available

Salary £competitive plus bonus incentives.

Our customer is looking for an energetic Graduate Customer Success Executive who will be a key addition to the existing sales team, responsible for delivering a consistent new business pipeline within the Digital sector.

Role Responsibilities

Client prospecting and booking new business meetings.
Initiating new business pipeline crucial for business growth.
Log and update activity through CRM system to support you and the team in tracking and achieving targets.
Utilise social media as a social selling tool and to help you establish your brand within the industry.
Lead nurturing – managing and progressing Marketing Qualified Leads.
Provide regular customer feedback to Sales and Technical Directors.
Execution and support for marketing campaigns.
Attend events and exhibitions as necessary to raise company profile.
Provide sales support on marketing campaigns when required including events, offers and incentives.
Build prospect reports and build your own knowledge of your target market.
Establish long-term customer and internal relationships based on trust.

Experience & Qualifications (Desired, not necessarily required)

Educated to degree level.
First-rate communication and written English skills – only highly articulate and effective communicators will be successful in this role.
Sales, call centre or customer service experience.
Customer facing experience – able to demonstrate aptitude and suitability in a previous role.
Experience a CRM System.
Knowledge of: engineering design (CAD) and manufacturing processes and associated software would be a distinct advantage.
Experience of using social media for business.

The Professional Individual

High organisational skills, extremely disciplined with time-management and possesses a strong work ethic
Manages conflicting priorities to ensure objectives are achieved, and deadlines are met
First rate interpersonal skills and approachable nature
Excellent command of language both written and verbal
Excellent telephone manner
Has a passion for technology and always aspires to learn more
Understands how to offer value to a customer
Willing to learn fast and apply learning to meet organisational outcomes
Wants to work as part of a team to bring collective success to the business

Excellent Opportunity. Permanent

Job Types: Full-time, Permanent

Benefits: