Position Overview & Specifications
Are you looking for a role where you can make a difference and deliver great services across our communities?
As a Customer Service Advisor you’ll work as part of a team to deliver customer experience and a high level of service for all our customers.
You’ll support Community Housing by providing a high-quality, personable service to customers through many forms of contact such as telephone and email.
You’ll be that first contact for customers to Community Housing, managing their expectations, summarising conversations and recording them accurately on our internal system, and to create a positive customer experience.
Can you keep calm when presented with complex issues from customers, and when under pressure?
Can you ask questions to determine the best resolution for the customer?
Can you follow procedures that give you guidance on how to solve a customer issue?
Can you hold a personalised, unhurried conversation with customers to ensure customer satisfaction and that a repeat contact does not have to be made?
If you answered yes to any of these questions, then don’t hesitate, apply for this exciting role today!
This role is a full-time role, however, a job share of 18.75 hours each may be considered
Initial interviews will take place on 11/07/2023 & 12/07/2023