Position Overview & Specifications
Looking to join a new force in the Membership and NFP sector, where you’d oversee a selection of established accounts that offer an attractive opportunity for cross-sell and upsell of new products into an existing customer base?
ClearCourse Membership Services is a Microsoft Gold Partner who creates intelligent CRM and digital solutions for membership and charity organisations. By combining our strategy, enhanced technology, and consultancy services, we deliver outstanding experiences, and we are looking for an experienced account manager to inherit an established desk.
Role description:
Customer success is key part of our work ethos, and as a Senior Account Manager you’ll be responsible for building and developing strong partnerships with our key customers.
You’ll track their opportunities in the pipeline, keeping them up to date, accurately forecasting deal close dates and hitting sales targets.
You’ll be the constant thread/escalation point from the discovery phase to post-delivery support and fundamentally, will be the voice of the customer within ClearCourse Membership Services.
Required skills and experience
5+ years relevant work experience in Key Account Management
With confident interpersonal skills, you enjoy networking & relationship building and have excellent negotiation and communication skills in English
Ability to see the “big picture” and prioritise appropriately by focusing on work that will deliver the best outcome for the customer and the business.
Proven problem-solving skills, adept at managing competing requirements and expectations
Analytical with a strategic mindset, you have a strong grasp of technical concepts and how to translate them for customers
Proficient in modern office software applications and experience in maintaining CRM records
Why ClearCourse?
We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.
As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and ambitious business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023.
Our FAIR™ Corporate Values
Future-proof: We seek out innovation and we continually strive for progress
Approachability: We’re approachable and we communicate with respect and empathy
Integrity: We will only do what we believe to be the right thing
Responsibility: We are accountable for ourselves, our organisation and the world around us
At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.
Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.