Position Overview & Specifications

China Mobile International (UK) Ltd. is looking for a professional to apply for the following position based out of its office in London.

Job Purpose:

Responsible for daily operation of mobile business, including marketing operation, sales operation, logistic support, customer services support and billing operation.

(Marketing Operation) Working closely with BD team and HQ, support in different marketing activities including but not limited to Marketing Events Management, Marketing Material Preparation and Social Media Support.

(Customer & Billing Support) Act as second tier support, assist customer service hotline in any escalated cases handling. Coordinate with network partner on different operational issues and workflow enhancement. Assist in different billing logistic and operation.

(Sales Operation) Assist sales team in different operation including but not limited to sales report management, stock forecast and preparation, sales fulfillment, target achievement report, etc.

(Process Management) Setup and enhance workflow and process to ensure the operation is comply with different company policy.

(Reporting) Assist the team in preparing different management report. Working closely with product team to feedback any area for improvement, especially from local operation perspective.

Job Requirements:

- Bachelor’s degree holder or equivalent.

- Minimum 3 months work experience.

- Basic knowledge of mobile network. Basic understanding in logistic management / customer services support is also needed.

- Proficient in MS Office, knowledge in Visio is an advantage.

- Passion to make a difference, self-motivated, detail minded and high accuracy standards.

- Good interpersonal skill

- Positive, confident, presentable and with an ability to listen and articulate.

- Proficiency in English with Mandarin / Cantonese an add-on.

Job Type: Permanent

Salary: £22,500.00-£32,500.00 per year

Schedule: