Position Overview & Specifications

Position Title: Customer Service Representative

Department: Operations

Reports to: Location Manager

Position Summary:

The Customer Service Representative is responsible for establishing exceptional customer service to all customers of Chilton Auto Body throughout the repair process.

Responsibilities:

· Review with customers and walk-through the repair process: Greet customers by phone or in-person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures.

· Complete vehicle intake process: This includes mapping damage, photographing vehicles, and documenting files.

· Perform administrative tasks: Administrative tasks include collecting payments, updating ARMS, updating RHO, and conducting Accounts Receivable follow-up.

· Training: Complete assigned training through Collision University.

· Additional responsibilities as assigned.

Requirements:

· Ability to work collaboratively with the team to meet shared objectives.

· Proficient with computers.

· Valid drivers’ license required.

· Eligible to work in the United States.

· Willing and able to pass a thorough background check.

· Flexible to work an 8-hour shift between 7:0 a.m. - 6:00 p.m.

Preferred Qualifications:

· Bilingual (Spanish).

· Knowledge of the Collision Industry.