Position Overview & Specifications

Cloud Systems Engineer (Software Support) - up to 40k - fully remote UK Wide.

We are working with one of our award winning clients within the legal/financial sector, who are looking for an Cloud Systems Engineer to join their evergrowing team!

Knowledge, Skills, and Competencies

Essential

Experience working with application/software support
Experience of managing complex IT infrastructure environments to defined SLAs based on Microsoft technologies
Experience of managing, deploying and optimizing a multi-tenant cloud environment
Working knowledge of managing, documenting and implementing technical product integrations of 3rd party applications
Managing and driving change to hosting provision

Technical skills to include:

Windows Server administration
Advanced Windows OS Troubleshooting
Azure
Sharepoint Administration
Virtualisation Environments
Monitoring Tools
Active Directory Federation Services
Internet Information Services (IIS)

Desirable

Experience in Microsoft technologies including Dynamics CRM and Azure Cloud Services
AZ-900 Azure Fundamentals
MS-900 MS365 Fundamentals
ITIL v4

Responsibilities

Acting as escalation to the Customer Support team with incident/problem diagnosis and rectification
Resolve incidents and problems and provide appropriate timely escalations
Performing regular software updates and upgrades
Performing routine daily checks, triage and work to resolve any issues.
Performing regular software updates and upgrades either remotely or at customer sites
Performing customer deployment activities
Producing and maintaining documentation on infrastructure requirements for CX and CX365 Platforms including Hardware and Software (Systems Software) Statement of Works
Building and managing key strategic relationships with their third-party service, hosting and product partners and providers; working with them both on technical product integration matters and cloud service delivery enhancement.
Delivering system design oversight for customers and partners deploying CX and CX 365 software in a cloud environment
Management of on-premise / dedicated clients where IT Operations provides support and maintenance.
Promoting and maximising the IT Operations offering to their existing customers and new prospective customers
Contributing to a continual improvement programme of the products and service enhancements
Activities will be a mixed blend of Project work for in-flight customers and BAU activity for live customers

Job Types: Full-time, Permanent

Pay: Up to £40,000.00 per year

Benefits: