Position Overview & Specifications
Customer Service Assistant (Betting) - PAID TRAINING
A customer service assistant with Britbet is a customer service based role, which involves placing bets on behalf of customers and in turn paying out winning ticket/s at the Sunderland Greyhound Stadium. This requires the use of a touchscreen terminal to navigate around the different races and bet types.
We ask that upon your application, you have looked at the below racing dates on the below link and are able to commit to at least 2 days a week.
https://www.sunderland-greyhounds.co.uk/
Role duties;
- To use the betting terminals to take bets from customers (training provided on the system)
- Pay out guests who supply winning ticket/s
- Provide excellent customer service to racegoers
- Handle cash and cash up at the end of each race day
- Explain effectively, different bet types to customers (training provided)
Skills / Attributes;
- Good customer service experience
- Good mental arithmetic
- No prior knowledge of racing or betting needed
- Ability to deal with cash efficiently and total up at the end of each race day
- Confident relaying information to guests around bets and races after training
- Enthusiastic!
Pay Rate: £11.33 - £12.46 (hourly rate plus holiday pay)
If you are interested in this role, please submit your application as soon as possible to be considered and we will be in touch.
We hope to hear from you soon!
Job Types: Part-time, Freelance, Zero hours contract
Part-time hours: 5-15 per week
Salary: £11.33-£12.46 per hour
Benefits:
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Tips
COVID-19 considerations:
In line with government rules
Experience:
- cash handling: 1 year (preferred)
- customer service: 1 year (preferred)
Work Location: One location