Position Overview & Specifications

Customer Service Advisor

We are currently seeking a motivated and friendly Customer Service Advisor to join our team and provide exceptional support to our contractors. In this role, you will be responsible for assisting with any queries or concerns they may have whilst working on a temporary assignment.

Responsibilities:

Responding to incoming calls and emails , and resolving any issues they may have in a timely and professional manner
Providing clear and accurate information regarding our services and policies
Handling complaints effectively and working towards a satisfactory resolution for all parties involved
Maintaining accurate and up-to-date records of all interactions with contractors
Staying up-to-date with changes to legislation and regulations relevant to umbrella contracting, and communicating any changes to contractors as needed
Continuously improving the customer service experience by identifying areas for improvement and providing feedback to management

Requirements:

Proven experience in a customer service role, preferably in a call centre or similar environment
Excellent communication skills, both verbal and written
Empathetic and patient, with a positive attitude towards problem-solving
Ability to multitask and work efficiently under pressure
Experience with CRM software and basic computer skills are essential
Willingness to learn with full training provided

If you have a passion for providing excellent customer service and enjoy working in a fast-paced, dynamic environment, we would love to hear from you.

Job Type: Full-time

Salary: £24,000.00-£26,000.00 per year

Benefits: