Position Overview & Specifications

Full Time – Receptionist

We are looking for a confident, enthusiastic and well-motivated person to join our reception team at the Briar Court Hotel

The role; Full time receptionist, working 5 over 7 days including weekends and bank holidays. 40 hours per week

Early shift 6am – 2pm

Late shift 2pm – 10pm

Key responsibilities;

Welcome guests and customers in a professional, friendly & prompt manner.
Check guests in and out and provide relevant information about the hotel and facilities.
Upsell products and upgrades to maximise revenue.
Answer phone calls, emails, and written correspondence
Take restaurant bookings and deal with customer requests.
Provide a high level of customer service and operate in line with company policies.
Work as part of a team and communicate effectively with all other departments but also happy to work alone.
Additional duties will include serving on the bar, assisting with breakfast, preparing sandwiches and snacks from the bar menu, delivering room service orders and meeting guest requests where possible.
There may be a requirement for night shift holiday & sickness cover

Person specification;

Previous reception experience desired.
Experience using a Property Management System, Online Travel Agents and restaurant booking systems would be beneficial

Candidates must:

Have a good level of written and spoken English
Be friendly, welcoming and approachable,
Be smart & well presented in a professional manner
Have the ability to remain calm during difficult situations, multi-task and prioritise in a fast-paced environment
The ability to work as part of a team and as an individual
Good IT literacy including Microsoft office (outlook, word)

What we offer;