Position Overview & Specifications

Award-winning family business Beanmachines is looking for a Service Co-Ordinator who loves working in a close-knit, friendly team to help manage their rapidly growing customer base nationally.

Responsible for answering inbound calls regarding servicing and booking in service work and managing engineers’ diaries for our fast-growing team. The successful candidate will be hands-on, organised, able to work on their own initiative as well as part of a team, must be thorough and possess good communication and customer service skills.

Core Duties

Answer telephone calls and dealing with customer enquires using all communication methods
Accurate recording keeping and logging of customer enquires
Diary management
Upselling servicing products when booking in engineer repair/service or call out
Meeting deadlines and monthly targets

Essential role related knowledge, skills, qualifications and experience at selection

Must enjoy a busy vibrant office environment
1-3 years of diary management and customer service experience required
Upselling/cross selling experience advantageous
Strong communication skills (verbal and written)
Team player
Enthusiastic
Must have a good telephone manner
No telesales - all inbound enquiries
Strong interpersonal organisational and time management skills
Customer focused
Able to think on your feet and problem solve
Able to work well under pressure and meet deadlines
Self-motivated and able to work unsupervised
Able to record accurate information
Able to forward plan with a proactive and reactive approach
Smart appearance
Enjoy solving problems
Fast typing speed an advantage

If you meet the above criteria and are looking for a challenging role in an exciting environment and industry, please apply, we'd love to hear from you.

Package & Benefits