Position Overview & Specifications

To deliver friendly, professional, efficient customer service and to create a warm and welcoming atmosphere for all guests, with the principle aim of retaining and attracting new customers.

Personal Specification

Customer Focus

Be friendly, professional, smiley, sociable and welcoming to our customers, to create a great atmosphere.
Remain calm, patient and polite, if receiving customer feedback.
Be helpful and go out of your way to help our customers

Drive

Be Confident and self-motivated
Demonstrate a passionate commitment to the business
Welcome and embrace change, with a positive attitude
Be able to work unsupervised in a busy environment
Be able to prioritise duties

Personal Integrity

Be Honest and Reliable
Be trustworthy and respectful
Be immaculately dressed
Maintain excellent time-keeping and attendance
Be professional at all times

Team Work

Always be a good team player
Build and maintain good relationships with all team members
Work together with the team to ensure that guests are receiving the highest standards
Be willing to take on jobs to balance the team workload
Be able to communicate well with people of all levels

Main Responsibilities:

Deliver Excellent Customer Service, at all times
Serve and present food and beverages, quickly and efficiently, meeting our brand operation standards
Assist in keeping the bar, front-of-house, back-of-house and toilets clean and tidy at all times
Keep up to date with current functions, promotions and new products
Make customers aware of offers and our great range of drinks
Speak to customers to ensure that they are satisfied with their meal/beverages
Maintain personal knowledge by completing internal and external training as offered
Always adhere to all company policies and procedures and licensing laws
Be involved and contribute at team meetings
Carry out instructions given by the management team

Reports to

Team Leader

Manager

General Manager

Managing Director

Requirements:

You Must:

Have proof of right to work in the UK
Be able to converse in English
Have a fixed place of residence and live within a reasonable travelling distance of the site

Job Type: Part-time/ Full time

Expected start date: ASAP

Job Types: Part-time, Permanent

Salary: £7-£10 per hour

Job Types: Full-time, Part-time, Permanent
Part-time hours: 12-40 per week

Salary: £7.00-£10.00 per hour

Benefits: