Position Overview & Specifications

AV Application Support Engineer - £40,000 to £45,000 - London

Working for a leading UK based AV company, we are looking for an experienced Application Support Engineer to be a key part of our London team, representing our client and working onsite at a leading Global Investment Bank.

Key Responsibilities

Management of back end of applications Crestron Fusion, Cabletime and Digital Signage
Manging and sending security/OS and network related vulnerabilities for remediation for applications Crestron Fusion, Cabletime and Digital Signage.
Managing user access and revocations for applications Cabletime and Digital Signage Resolving Non Permitted technology flags for software hosted on services related to applications Crestron Fusion, Cabletime and Digital Signage.
Oversee weekend patching on the weekends when the production environment is being patched for applications Crestron Fusion, Cabletime and Digital Signage.
Every Sunday following patching works ensuring checks on applications Crestron Fusion, Cabletime and Digital Signage have been conducted and to inform the business the applications are BAU for Monday.
To complete projects requested from the business as per the BOW for applications Crestron Fusion, Cabletime and Digital Signage in the timeframe agreed.
Actioning RISE deliverables Items for applications Cabletime and Digital Signage, the deliverables are compliance driven to ensure applications are falling within the constraints of the latest compliant regulations.
Supporting and conduct Data recovery exercises/events for applications Crestron Fusion, Cabletime and Digital Signage.
Working with Vendors for any break/fix issues for applications Crestron Fusion, Cabletime and Digital Signage.
Manage and implement installs of new room booking panels on Crestron Fusion application for EMEA liaising with AV technicians in region.
Attend weekly Telepresence calls from Cisco to ensure their weekend changes require AV resource for validations for post changes to TP.
Attendance on weekly RISK calls and actioning any urgent P1/P2 patching requests. Support Viewscreens team with any backend queries or special user requirements for applications Crestron Fusion, Cabletime and Digital Signage.
Ensure change requests are raised correctly in line with the banks change requirements standards, changes to application based software requires CRQ’s raised.
Work along side the SQL team for any changes or requests required to the SQL database for Digital Signage application.
Soak test new devices and technology process for applications Crestron Fusion, Cabletime and Digital Signage.
White list new devices to the network for applications Crestron Fusion, Cabletime and Digital Signage.
Manage key processes and drawing documents for applications Crestron Fusion, Cabletime and Digital Signage on the engineering SP.
Accessing servers regularly for Digital signage application to ensure housekeeping of CPU memory is not getting to critically low