Position Overview & Specifications
Job Title: Assistant Manager
Basic guaranteed salary offered: £26,000
Duties and skills required – Assistant Manager:
- To ensure high levels of customer care within the shop and monitor business standards.
- To perform such other duties, comparable in responsibility, as may from time to time be directed by seniors.
- Effectively supervise performance of staff, ensure compliance with shop rules and regulation, ensure smooth operation of the shop.
- To ensure the effective day to day operation of the shop within agreed budgets and targets.
- Ensure all staff deliver a professional, friendly service to all customers.
- Create a customer service led culture which is always striving to improve performance.
- Maximise opportunities to drive sales and increase footfall.
- Drive the team to achieve both individual and branch targets including sales, shrink, pricing, waste, cash loss and staff costs.
- Effectively handling any customer and employee complaints to minimise disputes.
- Effectively liaise with staff to ensure accurate knowledge of post office services that can be provided to customers.
- Oversee sales target, stock, vending prices, discount rates and quality of merchandise.
- Develop and implement sales strategies to meet and exceed sales targets.
- Make effective use of displays and advertising to encourage a flow of customers.
Job requirements:
- Bachelor’s degree in marketing/management preferred. Bachelor’s degree in other relevant subject or equivalent vocational qualifications considered.
- Minimum 1 – 2 years’ experience in a similar role required. On the job training available.
Skills required:
- Leadership.
- Effective communication.
- Be able to work accurately under pressure.
- Organisation.
- Effective customer service.
Job Type: Full-time
Salary: £26,000.00 per year
Benefits:
- Free parking
- UK visa sponsorship
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Ross and Cromarty: reliably commute or plan to relocate before starting work (required)
Work Location: One location