Position Overview & Specifications
Description
JOB TITLE Receptionist
LOCATION: Teesside Par, Stockton on Tees
PAY RATE: £9.97 per hour
SHIFT PATTERN: Monday – Friday (16 hours)
Job Objective & Responsibilities:
- Being a Customer Service presence on site.
- Handling customer enquiries out on the park and face to face.
- Being vigilant where Customer Service opportunities arise with Customers and Occupiers.
- Liaison with other internal departments such as Security, Cleaning and maintenance etc.
- Carry out inspections around the Park and report any issues to the wider team.
Main Duties & Responsibilities:
- Your duties will involve providing excellent customer service to our customers, visitors, and client
- Being professional, with an excellent attention to detail in office administrative duties
- Being an excellent ABM brand ambassador
- Providing hospitality when required
- Meet and greet for Client visitors and Occupiers
- Control of wheelchair allocation and return
- Documenting compliments and complaints from customers who enter the building
- Taking responsibility for the cleanliness and overall appearance of the area
- Applying seasonal decoration to the area
- Supporting the team with events and celebrations
- Purchasing of items when required
Person Specification:
- Proven experience, or an have excellent Reception/Customer service skills
- First class levels of customer service
- You must be well presented and professional
- Excellent communication and organization skills
- You must be able to remain calm and work well under pressure
- You will be honest, reliable, and trustworthy
- You must be IT literate, conversant in all Microsoft office packages to include Word and Excel
- You must be flexible in terms of the working hours required of you