Position Overview & Specifications
Hotel Front Desk Receptionist
Recently Opened, The 55 by Le Mirage, Bayswater W2 4NJ
We at The 55 by Le Mirage, managed by Cycas Hospitality, have a dedicated team that get to be their true selves so that they can deliver positively OUTRAGEOUS service. We put people at the heart of everything we do and are looking to recruit a friendly, spirited Hotel Front Desk Receptionist for our new boutique hotel.
We offer a range of benefits, including:
- Employee and Friends & Family rates across Cycas Hospitality Hotels
- Cycle 2 work scheme tax-free
- Optional free medical healthcare plan
- Ongoing career development
- Continuous Learning & Development opportunities
Job Scope
To ensure that the highest standards of hospitality and welcome are demonstrated at all times. To complete all relevant procedures in relation to all departments as laid down by the company. Promotes the desired work culture around teamwork and our other company values
Key Job Responsibilities
- To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises to maximise hotel sales
- Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner, irrespective of department
- To be fully conversant and able to operate the hotels front office systems - Knowledge of MEWS would useful but not essential
- Ensure that all charges are correctly posted to the guest’s bills following the standard procedures
- Be aware of the hotel availability and that every opportunity to maximise room sales is taken
- Deal with cash, cheque, and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately
- Ensure the float handed over is checked and correct
- Ensure all messages received for guests are passed on accurately and as quickly as possible
- Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure
- To display and fulfil a positive service style
- Willingness to support your fellow team members from other departments. The role has an element of F&B service
Cycas Hospitality is a gift for any hospitality professional. Over the past 15 years we’ve created an innovative hotel management company.
Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun.
This is your opportunity to shine and be a part of something great.
We are waiting to hear from you.
***Cycas Hospitality is a hotel management company specialising in extended-stay hotels. We manage a number of award-winning hotels throughout Europe and we are delighted to add Quest to our portfolio***
If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***